In an attempt to compensate for shipping delays related to the new Google Pixel smartphones, the company is now offering $50 Play Store credits to its customers. Several Reddit and Google+ users said they received emails from Google after placing their orders, and that the $50 credit can be used after they receive the package.
Though delivery was expected in October for most customers, one customer said on Reddit that their delivery date is now sometime in December. The credits that customers are being notified about via email can be used against future purchases of games, apps, movies and other content on Google Play once the customers receive their packages.
Strangely, the emails also say that the order is “on its way”, meaning it’s been shipped out. Here’s a reproduction of one of the emails received by a customer:
So, if one customer says his package is going to be delivered in December, how can it be shipped already? Or did he get a different email? We’re unclear on the details, but on the surface this looks like a customer service exercise designed to prevent a major backlash from delayed shipments. Obviously, customers are going to be eagerly waiting for their phones, but now they’re also going to be waiting for that $50 credit!
We do know that the Google Pixel received an overwhelming response after the launch on October 4, but we didn’t know until now how critical the shortage problem has become. If you go to the Google store online today, you’ll see that several variants of Google Pixel are out of stock. When asked, a company spokesman said this:
“We’re thrilled to see the excitement for our new Pixel phones, and frankly pre-order demand has exceeded our expectations. We’re working to restock our inventory as soon as possible.”
Those who have received the emails should get their package sometime this week. We know this because Google has also confirmed that the delays were due to “a shipment glitch that has since been resolved.”
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