Amazon Prime members with Amazon Echo devices will have definitely tried the new voice shopping feature from Alexa that was rolled out before the holiday season in 2016. Now, users can “voice order” food from local restaurants, and Alexa on their Amazon Echo will have the order placed for them.
For now, the functionality seems to be limited to orders you’ve already made before, so you can only re-order by saying “Alexa, order from Amazon Restaurants.”
According to GM Amazon Restaurants Gus Lopez:
“Customers now have a hands-free, hassle-free way to reorder any meal from Amazon Restaurants using their voice to get dinner on the table. We are excited to leverage the innovative Alexa technology and give Prime members another easy way for Amazon Restaurants to take care of dinnertime with no menu markups and free delivery in one hour or less.”
Amazon is making sure that they not only deliver the food free within an hour, but also deliver the best pricing experience. If a customer finds out and informs Amazon within 24 hours that a restaurant’s current online menu has the same item for less, Amazon will refund the entire amount for that item. How’s that for customer service?
Prime member who want to take advantage of this new service can start using Alexa to order out right away. They can also install the Prime Now or Amazon app on their smartphones for online ordering, as well as visit www.amazon.com/restaurants
Amazon Restaurants is currently available in Atlanta, Austin, Baltimore, Brooklyn, Chicago, Columbus, Dallas, Houston, Los Angeles, Phoenix, Portland, Manhattan, Miami, Minneapolis, Northern Virginia, Orlando, San Diego, San Francisco Bay area, Seattle, and Tampa.
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