On the Back of Note 7 Failure, Samsung Opens Office for Product Quality Improvements

Samsung new office Seoul product quality improvements

After struggling with the fallout related to the Note 7 debacle last year, Samsung has decided to open a new office in Seoul, South Korea, specifically for the purpose of product quality improvement.

The company is moving the head of Samsung Heavy Industries Co Ltd, Kim Jong-ho, to spearhead the team at the new office. The team will focus purely on improving the quality of Samsung’s products as well as the manufacturing processes involved.

In a statement earlier, the company said:

“President Kim Jong-ho, a top manufacturing expert, will lead product quality and manufacturing improvement efforts for all of Samsung Electronics’ set businesses.”

Note 7 has cost the electronics giant an estimated $5.35 billion (6.1 trillion won), and the company has openly promised to pay more attention to quality issues.

It’s first flagship phone for 2017, the Samsung Galaxy S8, will be released in a month’s time, and it is critical for the company to make sure there are no battery problems or other issues with the new smartphone range, which also includes the larger Galaxy S8 Plus.

Kim will report directly to group CEO Kwon Oh-hyun.

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