You won’t hear “ladies and gentlemen” on the New York City subway system anymore. The Metropolitan Transportation Authority is now instructing subway conductors to use generic terms like “riders” and “passengers” instead of the traditional “ladies and gentlemen.”
In addition, conductors have been advised to provide more information about delays rather than use the old way of sporadically announcing delays in an often obscure manner.
The transport authority is attempting to improve on its communication with passengers, a move prompted by increasing passenger frustrations around delays, mechanical difficulties and even the occasional derailment or three.
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